Success Story: Blue Ridge Co-op

Challenge:

Blue Ridge is a long-time customer that needed a temporary IT resource onsite to handle day-to-day issues. In addition, they also needed Resolution Services that included monitoring for more proactive solutions to daily challenges.

Insight:

They needed someone to upgrade their IT infrastructure and fill the IT role indefinitely.

Solution:

By providing an IT resource and monitoring, we provide client uptime that, in turn, provides less downtime and outage cost. We sell reliability. The most important aspect of monitoring is giving us the ability to pinpoint when an upgrade is needed. It’s all in the planning.

In addition to the IT role, we also provide:

  • Software
  • Hardware
  • Warranty services
  • Virtual Server
  • Monitoring Service
  • Hosted Email

They are an electric cooperative who knows the value of power – they saw all the power and redundancies – and it helped make the decision to move all of their email into our Tier IV Data Center.

Result:

Blue Ridge understands the value of IT support both on and off-site. They also understand and appreciate the value of a managed service. We truly are their trusted IT advisor.


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