Success Story: Neal Brothers

Challenge:

Neal Brothers is a logistics company that specializes in global export packing solutions with a portfolio that includes the energy, oil & gas, mining, electrical, machine tool, automotive, construction, and government sectors worldwide. With such a wide portfolio of global partners, they needed an IT company that could support the vast amounts of data and work that was being transmitted. Despite their size, before Neal Brothers came to ISG, they were partnering with a small business IT company that was unable to adequately service them. As a result, they had slower response times, ongoing issues that were not resolved, and did not have the level of network security a logistics company with global connections and interactions required.

Solution:

When Neal Brothers decided to partner with Integral Solutions Group, ISG immediately recommended that the company implement their Managed Support Services – Elite solution, their Data Management Services Premium Solution, and Microsoft Office 365. This combination of powerhouse services would allow Neal Brothers to conduct their business without interruption. The Trifecta of Great Services: The Managed Support Services – Elite Solution gives Neal Brothers per-user pricing, project planning and management, expert integration, site visits, and 24×365 remote and on-site remediation. When they joined ISG as an Elite partner, Neal Brothers received all of the benefits of ISG’s most comprehensive network plan, as well as a strategic arm that designed and implemented the right technology plan for their organization’s needs.

The ISG Data Management Services Premium Solution provides Neal Brothers with comprehensive business continuity, making each server available for instant local recovery. Beyond that, this world-class solution also includes replication to offsite Data Center locations within the US where a cloud recovery environment is built, monitored, and tested daily for integrity and recoverability. With Microsoft Office 365, Neal Brothers team members can now access all of their data, documents, calendars, and contacts from any device – Mac, PC, smartphone, or tablet – all of their information is right at their fingertips. This incredibly powerful business tool keeps them connected across the world.

Since forming the partnership with ISG, Neal Brothers has been able to focus on growing their business and while leaving computer networking to ISG.

Results:

Neal Brothers IT management and data services is now running at an optimal rate, with virtually no downtime, comprehensive network security, and 24/7/365 monitoring and availability. For an organization their size, they couldn’t settle for anything less than complete coverage. “Integral Solutions Group’s team gives our organization great support. They are knowledgeable, responsive, and thorough – and all of this at an excellent value,” says Darryl Griffin, Managing Director of North America for Neal Brothers.


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