Success Story: Pacolet-Milliken

Challenge:

ISG was asked to provide on-site local network infrastructure for the corporate headquarters, including all laptops, desktops, a local file server, switches, firewalls, etc. Pacolet-Milliken acquires businesses and ISG evaluates those businesses and their networks to ensure that they have a comprehensive IT solution in place for secure, efficient operations.

At the same time, ISG hosted Pacolet’s core applications on servers and provided hosted Exchange and VoIP services at ISG’s Data Center. From the infrastructure’s inception, ISG took charge of all project stages, beginning with the installation of the newest hardware and software that were seamlessly connected to structured-network cabling.

Solution:

Pacolet-Milliken chose our TMS for their company. We provided them a level of reliability with their hardware that they could have not gotten at their own facility. We designed their network, we separated them from Milliken, we coordinated with their accounting software provider to implement, and we continue to monitor their network.

ISG also provided Pacolet with a robust full-solution email hosting service that is automatic, backed-up and supported. In addition, ISG’s technical staff, including support for email on mobile devices, handles all end-user email support. These services were treated as critical components of the infrastructure’s security. Pacolet’s infrastructure was connected to the Network Operations Center (NOC), which provides help-desk support on a 24x7x365 basis.

VoIP functioned as a cohesive phone system that offered unified messaging, site survivability and conferencing. ISG provided email-hosting services and end-user support, both on desktops and mobile devices, giving Pacolet the advantage of fully-supported records rendered through ISG’s technical team.

While other infrastructures often become expensive liabilities, with ISG, Pacolet was equipped with an assured asset without the capital expenditure.

What our TMS offers:

  • Predictable costs
  • Tier IV data center reliability and availability
  • Higher security
  • Network performance
  • Private cloud services and Colocation

Results:

Pacolet-Milliken came to a trusted IT adviser for the optimal solution. They can have predictable costs, and do acquisitions without technology being a hindrance. They have a reliable adviser to move forward with technology into their subsidiaries giving them assurance to know that their systems are going to function. Our solution enables them to be more productive and competitive.


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