Managed Support Services

When making critical IT decisions, Integral Solutions is the perfect IT Services Partner to lead your company forward. In an increasingly tech-savvy market, it’s necessary to have some type of monitoring and management system that can automatically detect, respond, and remediate threats, performance issues, and network and system problems in real time. At Integral, we have different levels of monitoring to support your company’s ever-changing needs.

Standard Support Services:

Even if you already have a technically savvy IT staff in house, you still may not have the bandwidth to have a reactive approach for managing and responding immediately to all of your critical network devices and systems. Our Standard Support Service includes round-the-clock monitoring, unlimited remote support, alert and problem tickets, web-based portal, and 4 hours of integration per month. If resolving problems quickly and efficiently, reducing the cost and complexity of your current monitoring, and having 24×365 monitoring sounds like a plan for your company, then the Standard Managed Support Service is the one for you.

Premier Support Services:

Are you a company with a smaller, extremely busy IT Staff or no IT Staff at all? If you need proactive services like anti-virus and email SPAM filtering, plus the expertise of seasoned IT professionals who are proactively monitoring the health of your critical network systems, then the proactive Integral approach is the solution for you. A proactive solution – like 24x7x365 monitoring with unlimited on-site support, alert and problem tickets, and SPAM and anti-virus management – could easily increase both your efficiency and your bottom line.

Elite Support Services:

If you’re looking for an IT Services Partner to lead your company forward, one who embraces technology for organizational change the way you do, then our strategic Elite Managed Support Service is the answer. Your Virtual CIO will marshal all ISG resources to create a Technology Roadmap that shows your 36-month proactive course for success. With our Elite service, you get per-user pricing, project planning and management, expert integration, site visits, and 24×365 remote and on-site remediation. When you join Integral as an Elite partner, you get all of the benefits of our most comprehensive network plan, as well as a strategic arm that will help you design and implement the right technology plan for your company’s needs.

Let us tailor a solution for you