Success Story: KENTWOOL

Challenge:

In July 2013, KENTWOOL’s headquarters relocated to the One Building in Downtown Greenville. The move brought an opportunity to support its three growing divisions. They needed to replace 30-year-old systems with cutting-edge technology and needed a trusted adviser who could execute this challenging task. They came to us, they toured our headquarters and data center, and we put together a plan for them and then implemented it.

Solution:

ISG was able to handle building everything from the network infrastructure (from the ground up) to the state-of-the-art security system and everything in between. The new headquarters has a premier audio/visual system that makes it the envy of other businesses in the area. We also installed a new server room, the wiring, cabling and technology in the new building.

We installed in their new offices:

  • Cabling
  • Computers
  • Biometric Access Control
  • Security Cameras
  • Wireless (design, installation and support)

ISG’s weekly visits and advice have brought KENTWOOL’s IT infrastructure into alignment with its business needs. ISG also provides 24/7/365 enterprise monitoring services on the critical devices on the network, which maintains the overall health, performance and security of the network. The investment in proactive service pays dividends by knowing that KENTWOOL has around-the-clock protection. It also allows the company to focus its resources on running the business to the best of its abilities.

Results:

They are much more productive with more efficient support and productivity. They also have better overall performance of the company because of good tools and good technology. Computer networks should just work. But technology is inherently just not that stable. Everything needs to be monitored and proactively maintained. If people have that level of expectation, they have to put that proactive thinking into the network. We are that resource that keeps the maintenance activities in the forefront.


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